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Right of Withdrawal

As required by by Legislative Decree No 21/2014 which transposed Directive 2011/83/EU, the Customer (consumer), if not satisfied with the products purchased online on the website, can return them and obtain a refund of the price already paid at the time of advance payment. The Professional Customer cannot exercise the right of withdrawal. The right of withdrawal does not apply to purchases made at our store.

Return shipping/insurance costs are at the customer's expense and risk.

The Customer has the right to withdraw from the contract and request the withdrawal, within 14 days of receiving the product. The withdrawal period expires after 14 days from the day on which the customer acquires physical possession of the product.

Warning: if the product and its packaging are not intact and complete with everything delivered, the right of withdrawal cannot be exercised. That's why it is advisable to open the products with great care when they are received and to keep all the original packaging for at least 14 days.

To make a withdrawal, the customer can use the form provided on this page

The Lyrics Audio team will take charge of the request and will send an acknowledgment of receipt by e-mail and will get in touch with the customer to agree on the shipping method of the product.

All products must be returned in the same condition in which they were delivered. The products must therefore be returned intact, unused and in the original packaging. If such products are found to be used or unlabeled, Lyrics Audio will not be able to process the return.

If the customer does not comply with these instructions for the return procedure, Lyrics Audio. reserves the right to refuse the return of the product.

Information on how to refund

Lyrics Audio will refund within 14 days from the date of receipt of the product at our headquarters in via Fregene 4A – 00183 – Rome - Italy.

For purchases made by bank transfer, Lyrics Audio will refund by bank transfer.

For purchases made through PayPal, the refund will be made by crediting the customer's PayPal account.

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